Delivery Policy

Service Delivery Policy

At [Company Name], service delivery will begin only after full payment has been successfully received and all necessary information has been provided, including game account details, preferences, or scheduling confirmation.

1. Estimated Fulfilment Timeframe

   • Boosting Services: Generally completed within 1–3 business days
   • Delivery duration may vary depending on service complexity and current demand
   • Coaching Session Utilization: Once the coaching/boosting session is scheduled, if the session is not utilized, the session will be considered forfeited. Coaching is a one-off service

2. Coaching Session Utilization

   Scheduling & Validity:

   Sessions are arranged within 24–48 hours after payment confirmation and receipt of player preferences, and must be used within 30 days from the payment date.

   Forfeiture Policy:

   Any unused sessions after 30 days will be considered forfeited.

   Service Terms:

   Coaching is a one-time service; expired sessions are not eligible for refunds or rescheduling.

   Session Details:

   Each coaching package includes a minimum of 1 hour of one-on-one coaching; additional time requires separate payment.

   Availability:

   Session timing depends on coach availability, although we aim to accommodate your preferred schedule.

3. Notes

   • Delivery timelines may vary based on in-game conditions, order volume, or specific requests
   • All services are provided digitally; no physical items will be shipped
   • Customers will be notified of any scheduling updates or expected delays

4. Delivery Method

   Services are carried out through:

   • Email confirmation
   • In-game completion by our team
   • Temporary access to your account (with your consent)
   • Scheduled voice or video sessions (for coaching)

5. Order Updates

   You will receive regular updates via:

   • Email notifications
   • User dashboard (if applicable)

6. Delivery Delays

   [Company Name] is not responsible for delays caused by:

   • Incomplete or incorrect account information
   • Game server maintenance or downtime
   • Unexpected circumstances (e.g., internet issues, natural disasters, force majeure)

   We will inform you as soon as possible regarding any delays.

7. Service Completion

   Once your service is completed, confirmation will be provided via email or through your account dashboard.

8. Contact

   Email: team@kurozume.com