Login
No items in cart
Home / Terms & Conditions

Terms & Conditions

Terms & Conditions

Company Name Novastar HK Limited
Address Unit 308, 3/F., Chevalier House, 45-51 Chatham Road South, Tsim Sha Tsui, Hong Kong
E-mail team@kurozume.com
DBA DBA Image

  1. Introduction

    Welcome to Novastar HK Limited. By accessing or using our website and services, you agree to be bound by these Terms and Conditions. Please review them carefully before placing any orders or using our services.

  2. Eligibility

    • Be at least 18 years of age or have permission from a parent or legal guardian
    • Provide accurate and up-to-date personal and payment information
    • Not be restricted from using such services under applicable laws or the policies of game publishers

  3. Services Offered

    We provide the following digital gaming services:

    • Game account boosting
    • Personalized coaching sessions

    These services are intended to improve your progress and overall experience in supported games.

  4. User Obligations

    • Keep your account login details secure and confidential
    • Avoid any activity that violates the terms of service of the game being boosted
    • Refrain from using our services for unlawful purposes or abusive behavior, including harassment or spamming

  5. Orders and Payment

    • All payments must be completed through our approved methods before any service begins
    • Novastar HK Limited reserves the right to refuse or cancel any order at its sole discretion, including cases involving suspected fraud or policy violations
    • Payments are accepted in Japanese Yen (¥JPY), Hong Kong Dollar (HK$), and US Dollars ($USD)

  6. Refund Policy

    Refunds may be issued under the following circumstances:

    • The service was not completed within the agreed timeframe
    • Full payment was made, but the service has not started without a valid reason
    • The service was cancelled before it began

    Refunds will not be granted if:

    • Any portion of the service has already been delivered
    • Your account is penalized due to violations of the game’s terms of service

    To request a refund, please email team@kurozume.com with your order ID and a brief explanation of your request.

  7. Account Access

    • Provide temporary access to your game account when required for service delivery
    • Avoid logging into your account while the service is in progress, unless instructed otherwise

  8. Disclaimers

    • Novastar HK Limited is not affiliated with or endorsed by any game publisher or developer
    • All trademarks, game titles, and related content remain the property of their respective owners

  9. Limitation of Liability

    • Indirect or consequential damages
    • Account penalties or bans imposed by the game provider
    • Loss of data or progress during service delivery

  10. Termination of Service

    We reserve the right to suspend or terminate services for any user who violates these Terms and Conditions.

  11. Intellectual Property

    All content, branding, and materials available on the Kurozume website are owned by Novastar HK Limited or its licensors. Unauthorized use, reproduction, or distribution is prohibited.

  12. Modifications

    We may revise these Terms at any time. Continued use of our services after updates are made indicates your acceptance of the revised Terms.

  13. Governing Law

    These Terms are governed by the laws of Hong Kong.

    14. Note: Charges for services purchased through our website will appear as "DBA Image" on your credit card or bank statement.