1. Refund Eligibility

• Refunds may be granted if the service has not commenced.
• Once the service has started, refunds will only be considered in exceptional circumstances, at our discretion.
• Coaching sessions cancelled within less than 24 hours of the scheduled time are non-refundable.

2. Cancellation

• Cancellations made before service commencement may qualify for a full or partial refund, less any administrative fees.
• Non-refundable circumstances include:
  • Completed services.
  • Failure to provide necessary account details.
  • Violation of game publishers’ Terms of Service.

3. Refund Process

• Submit a refund request via our website or email, including proof of purchase.
• Requests are reviewed within 7 business days.
• Approved refunds will be processed using the original payment method.